Contact us

Townend Avenue
Carlton
Goole
DN14 9NR

Headteacher - Mr Jon Watson

Deputy Head Teacher - Mrs Danielle Burton

SENCO - Miss Eleanor Craven 

Chair of Governors  - Mrs Julia Costello

For all general enquiries (including for the above members of staff) please contact us using the below telephone number or email address and our administration team will respond.

Our office opening hours are Monday to Friday from 8:30am to 3:30pm.

Telephone: 01405 860736

General Enquiries: carltonprimary@setschools.uk  

All enquiries re SEN matters should also be sent via the above email address. 

Mrs Staveley and Mrs Murray work in the school office and will respond to your enquiry as soon as they are able to do so. If you contact us out side of typical working hour we will respond on the next working day whenever possible.

 Paper copies of all documents featured on this website are available on request.

Working Together for Your Child  - Who to Contact and When

Good communication between home and school is incredibly important to us. We want to keep you informed, answer your questions and work together to achieve the very best outcomes for your child.

To help us do this effectively, it is important that enquiries are directed to the right person.

Who Should I Contact?

In most cases, your child's class teacher should be your first point of contact. They are often best placed to answer questions and resolve concerns quickly.

Many enquiries can be dealt with by speaking to the class teacher at the door at the beginning or end of the school day. If a more detailed conversation is needed, please contact the school office and a telephone call or meeting can be arranged.

While there may be occasions when matters need to be referred to Mr Watson, Mrs Burton or Miss Craven (SENDCo), speaking with the class teacher first will usually ensure the quickest resolution.

Email and Telephone Enquiries

The school office is staffed between 8:30am and 3:30pm each school day.

• Urgent matters will be dealt with as quickly as possible and, where appropriate, on the same working day.

• Most enquiries will receive a response within two working days.

• Less urgent enquiries will typically receive a response within three working days.

We kindly ask parents and carers to avoid sending repeated emails regarding the same issue within these timescales, as this can delay our ability to respond to all families efficiently.

If you call the school and nobody is available to answer, please leave a voicemail message. We check voicemails regularly and will return your call as soon as possible.

Working Together

We value the strong relationships we have with our families and always welcome communication from parents and carers. By following the guidance above, you can help ensure that enquiries reach the right person quickly, allowing us to respond efficiently while maximising the time our staff spend supporting children.

Thank you for your ongoing support and understanding.

The Carlton Team